Return Policy

Main policy

 

All BLKTEC products are covered by a two-year warranty from the date of purchase. This warranty covers all manufacturing defects and applies only to the original owner.

Crash replacement policy

 

In the case of issues not related to manufacturing defects, BLKTEC will provide support by offering a replacement rim at 50% of the retail price.

Returning a BLKTEC product

 

The return of BLKTEC products for examination is the responsibility of the customer. They must assume shipping costs, and ensure that the product is properly packaged and, if necessary,  insured. The invoice should also be included along with contact details that include name, address, email and phone number.

 

IMPORTANT: If you return a wheel to BLKTEC, please ensure you’ve removed the tubular/clincher tyre, sprockets and the quick-release skewer.

 

 

Warranty limitation

 

The BLKTEC warranty exclusively covers manufacturing defects. It excludes cover for any damage or defect deemed to have resulted directly or indirectly from improper use, failure to abide by user instructions or a lack of maintenance.

 

The BLKTEC warranty does not cover parts that are subject to normal wear and tear. Wear and tear is defined as damage that results from normal use while riding under recommended conditions.

 

Parts subjected to wear and tear include:

  • Brake pads.
  • Tubular and clincher wheel rims.
  • Ball bearings

 

IMPORTANT: Always use BLKTEC carbon brake pads with BLKTEC full carbon wheels. Always change the carbon brake pads when intending to ride with wheel rims not made from carbon. Failure to do so may result in debris on the wheel rim becoming stuck in the carbon brake pads. This results in irreparable damage to the carbon rim and the voiding of the warranty.

Customer service

 

We have a full support team dedicated to streamlining any customer issues. Please feel free to contact us with questions and queries around your BLKTEC products.

Return Policy

Main policy

BLKTEC warrants all products manufactured to be free from manufacturing defects for a period of two years after original date of purchase. This warranty only applies to the original owner.

 

Crash Replacement Policy

In case of non-manufacturing related issues BLKTEC will support you by offering a replacement rim for half the retail price.

 

Returning a BLKTEC product

Any return to BLKTEC for examination is the responsibility of the customer who will ensure that the product’s packaging is appropriate, that the product is insured, if necessary, and that the shipping costs are paid. Don’t forget to include the invoice with the wheel, as well as your name, address, email address and phone number.

IMPORTANT: If you return your wheel to BLKTEC, please make sure you’ve removed the tubular or clincher tire, without the sprockets and without the quick release skewer.

 

Warranty limitation

The BLKTEC warranty exclusively covers the manufacturing defects of its products and excludes, notably, from its inspection any damage, prejudice and, more generally, any direct or indirect consequence which would result from bad use or failure to respect user instructions, the lack of maintenance or improper use of the product.

The BLKTEC warranty does not cover parts that are subject to normal wear and tear. Wear and tear is defined as damage as a result of normal use and riding in conditions / usage for applications other than those recommended.

Wear and Tear parts identified as

• brake pads.
• brake surface of tubular and clincher rims.
• ball bearings

IMPORTANT: Always use BLKTEC carbon brake pads when using BLKTEC full carbon wheels. Do not forget to change your carbon brake pads when intending to ride with wheels with a brake surface other than carbon. Debris from the brake surface might get stuck in the carbon brake pads which will result in unrepairable damage to your full carbon rim. Not following this instruction will void warranty.

 

Customer Service

If you have a question or you would like to contact us, please do not hesitate to contact us and we will respond to you as soon as possible.